Complaints & Feedback

We take all feedback seriously. Here is how to raise a concern or complaint with us.

CureAll Pharmacy is committed to providing the highest standard of pharmacy service. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the issue promptly and improve.

How to Give Feedback

We welcome both positive and constructive feedback. You can contact us by:

Making a Formal Complaint

If you wish to make a formal complaint, please follow these steps:

Step 1 – Contact Us Directly

In the first instance, please contact our pharmacy team. Provide as much detail as possible, including:

We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days.

Step 2 – Escalation

If you are not satisfied with our response, you may escalate your complaint to our superintendent pharmacist, who will conduct a full review and respond within 10 working days of escalation.

Step 3 – External Bodies

If you remain dissatisfied after exhausting our internal procedure, you may contact the following organisations:

Patient Safety Concerns

If you have an urgent concern about patient safety, please contact us immediately. In an emergency, call 999.

You can also report safety concerns to the MHRA via the Yellow Card scheme.

Complaint Form

You can use the form below to submit your complaint or feedback directly to us:

📩 Submit Feedback or Complaint

We will respond within 2 working days. 🔒 Your data is handled per our Privacy Policy.